Refund policy

We are a very small business and do not accept returns at this time. Please review item descriptions carefully before checking out in order to ensure that the description matches expectations. You can always contact us for any questions regarding descriptions, item size, etc at gabriela@thebrightravenstudio.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Tracking Info

You will receive a tracking # either through Shopify, PirateShip (USPS + UPS), or both! Please keep an eye on estimated delivery dates so that you can avoid any issues upon delivery especially during peak times October - December.